I work in a mid sized law firm, our environment consists of Windows 7 and MS Office 2007 professional plus and exchange 2010. recently several of our users are reporting the following problem while trying to open Word (doc or docx) attachments from in Outlook.
The first time you try to open the attachment Word will open and you will get the greyish-blue background but the document never opens, the attachment may open fine on subsequent attempts or if Word is opened before hand the attachments will open without issues.
The users may also not be able to open locally saved Word documents on the first attempt as well. this appears to be profile or machine specific if the user forwards the email to another employee the attachment will open fine without exhibiting any issues. we have tried runing repair in outlook and have tried disabling any third party addins and the problem persists.
Has anyone seen this issue or have any suggestions on how to resolve it?
Thank you,
Craig
stacra