Our enviroments is setup with Exchange 2003 SP2 and our client with the issue is using Outlook 2007
Recently the user has noted that when they move an email from their inbox to a PST file. the file does not move but instead is Deleted (but does not show up in the Deleted Items), to find the messages have to use Reover Deleted Items option.
We have unchecked all rules that were on the Outlook profile
By default the system is setup to use Cached profile, this has been changed to non-cached.
A new Oultook profile was created
A new PST files was created and tested
Ran a repair on the Outlook
Disabled Adobel Add-on.
And there has been no change in the issue.
If a message is moved to a folder within the users mailbox it will move properly, but not outside the mailbox to a PST.
This has only been reported by 1 user.
Any thoughts/suggestions would be great.
Adam
Also have tried to use the Outlook.exe /cleanrules
Running the system in Safemode and had no affect.
If the user moved a message from the Inbox to a subfolder of the Inbox it stays. Then if the user move the message from the subfolder to teh PST file it moves properly.
Would like to see if there is a better way to work this.
