I have been scouring the forums to try and find a potential solution to the issue I am experiencing for a handful of users in my organization, but have been unsuccessful. Here is a rundown of the issues we are currently experiencing:
Environment
E-mail Server
Windows Server 2008 R2 SP1
Exchange Standard 2010 SP2 (Rollup 2)
End User Workstations
Windows 7 Professional SP1 (32 bit)
Outlook 2010 SP1 (32 bit) - Cached Mode
Trend Micro WFSB Advanced 7.0 (SP1)
Outlook Add-ins loaded
Microsoft Exchange Add-in
Microsoft Outlook Social Connector
Microsoft SharePoint Server Colleague Import Add-in
OneNote Notes about Outlook Items
Outlook Change Notifier
Synopsis of issue
User attempts to send a few messages (no attachments) and notices after a few minutes that the messages are sitting in their Outbox folder. If user attempts any of the following to resolve the issue, Outlook will lock up and the Outlook.exe process will
need to killed through Task Manager:
1. Messages stuck in Outbox -> Change Outlook to Work Offline -> Move e-mails to Drafts folder from Outbox -> Change Outlook to Work Online -> Attempt to send a new message -> Outlook locks up
2. Messages stuck in Outbox -> Attempt send/receive process -> Outlook locks up
3. Messages stuck in Outbox -> Attempt to view messages in Outboox -> Outlook locks up
4. Messages stuck in Outbox -> Attempt to delete messages in Outbox -> Outlook locks up
Resolution Steps already attempted
1. Recreated user's Outlook profile from scratch -> Issue persists
2. Started Outlook in Safe Mode -> Issue persists
3. Removed Office 2010 installation and installed a fresh copy -> Issue persists
4. Changed Outlook from Cached Mode to Online -> So far, issue has not presented.
Not sure if anyone can shed some light on this issue and offer their insight, but any assistance with this issue would be appreciated.
Thanks in advance!
