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Outlook no longer sends or receives

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Hi all, 

My outlook has stopped working, both sending and receiving.

If I send a message from another account (btinternet) from my phone I get the error message :

Remote host said: 550 Mailbox quota exceeded [RCPT_TO]

I have emptied my mailbox on outlook but to no avail.

As my user name implies I am VERY limited as to my lack of knowledge regarding PC's etc so please speak as though i'm dumb and I might ~just~ understand!

Thanks


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