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Missing sub-folders when I click on 'To' button

On my work computer, ever since it was upgraded to Windows 7 and Office 2010 (from XP and 2003) I don't see the sub-folders I've created under the 'Contacts' folder.  I've looked at the suggested fixes in this forum but didn't find a solution.  One suggestion to 'recover deleted items' under the 'folder' tab - I couldn't try this as this option was grayed out.

Pursuant to other suggestions here, I have looked to see if 'Outlook address book' is selected in Account Settings, and it is.  Also, 'Contacts' is visible when I click on Properties of the Contacts folder.

This is not a shared mailbox.

Any other suggestions please?

Helen


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