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Outlook 2010 - can't find ribbon customizations or code they run

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I've worked with Access ribbons a fair amount. I am now working with a outlook/exchange setup which has some ribbon customization.

I can't seem to find the xml that defines the changes to the ribbon. A public folder contains specialized items there were probably tasks originally. The only ribbon customization I can see creates a new specialized task ("New Support Item"). I thought I'd be able to view the code that it runs by exporting the ribbon xml, but the resulting xml file only contains 

<mso:cmd app="olkexplorer" dt="1" />

It occurs to me that the New Support Item (ie the customized button) may be creating a new item of the type that the folder contains and therefore has no special code? But when I try to create a new folder, it only offers the standard item types, ie task, mail, note, calendar etc. Assuming the folder is hosting something a task, and showing a customized task form, how can I be sure what the folder hosts, and if there is any code that runs on the ribbon button's click?

I would still expect the xml export to at least show the fact that the ribbon button has special text "New Support Item"

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Updated. I found some of the info I needed on the right click properties menu for the folder. The type of item the folder contains is listed there, as well as the form to use. I had thought I'd checked for 'properties' but apparently just overlooked it.

I cannot edit the form specified - is that a permissions thing, or because the folder already contains items?

I would still like to know why the exported ribbon xml does has no customized content.


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