I have access to my boss's Outlook mailbox.
He has 100+ folders.
If I'm looking for an item in his account, and I already have an idea as to which folder it's in, I can go there, to that one particular folder, and search for the item, and find it.
If I have no clue as to where it is, and the 'no results found' message pops up, I then select the 'search all mail items' option that comes up -- but at this point, Outlook reverts to MY mail account and searches all of my mail items. Which doesn't help.
I thought maybe it was a permissions issue, so I set myself as an owner of the account in his settings -- but it made no difference.
Guessing it's still a permissions issue, but of a different sort. Or an indexing problem.
Help? I've googled, I've harassed I.T. (they pretend to work on it but clearly don't have a clue -- it's been two months now), I've googled some more, I've called Microsoft, where one guy had no idea, and the guy he transferred me to wanted to charge me $99. Good times. Any ideas?