I have a problem that's causing me some serious business difficulties - I switched from POP to IMAP about two months ago, and ever since that time I find messages stuck in the outbox from time to time. Sometimes everything will be fine for 10-12 hours, only to fail when I send the first email of the day (I leave Outlook running 24/7). Other times, it will fail during the afternoon.
I've tried the following:
- Run OL2007 in "safe" mode
- Create an entirely new profile
Neither of these actions corrected the problem. When I check the opm.log, I see that Outlook thinks I have no outgoing mail, although there are messages in the outbox. The only way I can get the mail to send is to bring Outlook down and re-start it. The 'stuck' mail then sends right away.
Here's a the last few entries in my opm.log - I tried sending a new email at 15:23, but as you can see, Outlook doesn't recognize the mail in the outbox.
2012.03.29 14:53:28 steve@StevesIdeas.com: Synch operation started (flags = 00000001)
2012.03.29 14:53:28 steve@StevesIdeas.com: UploadItems: 0 messages to send
2012.03.29 14:53:28 steve@StevesIdeas.com: Synch operation completed
2012.03.29 15:23:42 steve@StevesIdeas.com: Synch operation started (flags = 00000001)
2012.03.29 15:23:42 steve@StevesIdeas.com: UploadItems: 0 messages to send
2012.03.29 15:23:42 steve@StevesIdeas.com: Synch operation completed
2012.03.29 15:53:56 steve@StevesIdeas.com: Synch operation started (flags = 00000001)
2012.03.29 15:53:56 steve@StevesIdeas.com: UploadItems: 0 messages to send
2012.03.29 15:53:56 steve@StevesIdeas.com: Synch operation completed
I'm using Rackspace email services, but they have no idea why my mail is getting 'stuck,' and since Outlook is incorrectly saying that I have no outgoing mail, it seems like it must be an Outlook problem. Any ideas will be greatly appreciated.
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Here's an opm.log from today - I tried sending email at 15:24:34, but Outlook is reporting that there's no mail to be sent (one email was stuck in the outbox). I closed Outlook and restarted it, and the mail went out (you can see that Outlook found the message in the outbox at 15:44:12, and sent it successfully.
2012.03.30 14:24:24 steve@StevesIdeas.com: Synch operation completed
2012.03.30 14:54:24 steve@StevesIdeas.com: Synch operation started (flags = 00000001)
2012.03.30 14:54:24 steve@StevesIdeas.com: UploadItems: 0 messages to send
2012.03.30 14:54:24 steve@StevesIdeas.com: Synch operation completed
2012.03.30 15:24:24 steve@StevesIdeas.com: Synch operation started (flags = 00000001)
2012.03.30 15:24:24 steve@StevesIdeas.com: UploadItems: 0 messages to send
2012.03.30 15:24:24 steve@StevesIdeas.com: Synch operation completed
2012.03.30 15:39:15 Resource manager terminated
2012.03.30 15:44:12 <<<< Logging Started (level is LTF_TRACE) >>>>
2012.03.30 15:44:12 steve@StevesIdeas.com: Synch operation started (flags = 00000001)
2012.03.30 15:44:12 steve@StevesIdeas.com: UploadItems: 1 messages to send
2012.03.30 15:44:12 SMTP (secure.emailsrvr.com): Begin execution
2012.03.30 15:44:12 SMTP (secure.emailsrvr.com): Port: 465, Secure: SSL, SPA: no
2012.03.30 15:44:12 SMTP (secure.emailsrvr.com): Finding host
2012.03.30 15:44:12 SMTP (secure.emailsrvr.com): Connecting to host
2012.03.30 15:44:12 SMTP (secure.emailsrvr.com): Securing connection
2012.03.30 15:44:12 SMTP (secure.emailsrvr.com): Connected to host
2012.03.30 15:44:12 SMTP (secure.emailsrvr.com): <rx> 220 smtp33.relay.iad1a.emailsrvr.com ESMTP - VA Code Section 18.2-152.3:1 forbids use of this system for unsolicited bulk electronic mail (Spam)
2012.03.30 15:44:12 SMTP (secure.emailsrvr.com): [tx] EHLO STEVESDESKTOP
2012.03.30 15:44:12 SMTP (secure.emailsrvr.com): <rx> 250-smtp33.relay.iad1a.emailsrvr.com
2012.03.30 15:44:12 SMTP (secure.emailsrvr.com): <rx> 250-PIPELINING
2012.03.30 15:44:12 SMTP (secure.emailsrvr.com): <rx> 250-SIZE 75000000
2012.03.30 15:44:12 SMTP (secure.emailsrvr.com): <rx> 250-ETRN
2012.03.30 15:44:12 SMTP (secure.emailsrvr.com): <rx> 250-AUTH PLAIN LOGIN CRAM-MD5
2012.03.30 15:44:12 SMTP (secure.emailsrvr.com): <rx> 250-AUTH=PLAIN LOGIN CRAM-MD5
2012.03.30 15:44:12 SMTP (secure.emailsrvr.com): <rx> 250-ENHANCEDSTATUSCODES
2012.03.30 15:44:12 SMTP (secure.emailsrvr.com): <rx> 250 8BITMIME
2012.03.30 15:44:12 SMTP (secure.emailsrvr.com): Authorizing to server
2012.03.30 15:44:12 SMTP (secure.emailsrvr.com): [tx] AUTH LOGIN
2012.03.30 15:44:12 SMTP (secure.emailsrvr.com): <rx> 334 VXNlcm5hbWU6
2012.03.30 15:44:12 SMTP (secure.emailsrvr.com): [tx] xxxxxxxxxxxxxxxxxxxxxxxxxxx
2012.03.30 15:44:12 SMTP (secure.emailsrvr.com): <rx> 334 UGFzc3dvcmQ6
2012.03.30 15:44:12 SMTP (secure.emailsrvr.com): [tx] *****
2012.03.30 15:44:12 SMTP (secure.emailsrvr.com): <rx> 235 2.7.0 Authentication successful
2012.03.30 15:44:12 SMTP (secure.emailsrvr.com): Authorized to host
2012.03.30 15:44:12 SMTP (secure.emailsrvr.com): Connected to host
2012.03.30 15:44:12 SMTP (secure.emailsrvr.com): [tx] MAIL FROM: <*****>
2012.03.30 15:44:12 SMTP (secure.emailsrvr.com): <rx> 250 2.1.0 Ok
2012.03.30 15:44:12 SMTP (secure.emailsrvr.com): [tx] RCPT TO: <*****>
2012.03.30 15:44:13 SMTP (secure.emailsrvr.com): <rx> 250 2.1.5 Ok
2012.03.30 15:44:13 SMTP (secure.emailsrvr.com): [tx] DATA
2012.03.30 15:44:13 SMTP (secure.emailsrvr.com): <rx> 354 End data with <CR><LF>.<CR><LF>
2012.03.30 15:44:14 SMTP (secure.emailsrvr.com): [tx]
.
2012.03.30 15:44:14 SMTP (secure.emailsrvr.com): <rx> 250 2.0.0 Ok: queued as CBFFA3011F
2012.03.30 15:44:14 SMTP (secure.emailsrvr.com): End execution
2012.03.30 15:44:15 steve@StevesIdeas.com: ReportStatus: RSF_COMPLETED, hr = 0x00000000
2012.03.30 15:44:15 steve@StevesIdeas.com: Synch operation completed
(I x'ed-out one of the transmissions because I think it contained my email password)
steve mc