I have a client running Outlook, as part of Office 2010, connecting to a server running SBS 2003. Outlook suddenly started crashing when email was being sent. The only thing that makes it work again is deleting and recreating the Outlook User Profile, but after half a dozen sent emails, the crashing begins again.
This only happens on one PC, running Windows 7 Pro. All the other office PCs are working fine.
Office 2010 was uninstalled and reinstalled twice. Caching for Exchange on Outlook was turned off. All add-ins (except the Exchange connector) were disabled. The Outlook User Profile was deleted and recreated three times. Any updates to Office 2010 were months ago. None of these actions resolved the issue.
From the Event Log:
--------------------------------
Log Name: Application
Source: Application Error
Date: 8/02/2013 2:07:18 p.m.
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: Office4.<domain>.local
Description:
Faulting application name: OUTLOOK.EXE, version: 14.0.4760.1000, time stamp: 0x4ba8fefd
Faulting module name: wwlib.dll, version: 14.0.5123.5000, time stamp: 0x4c646c1f
Exception code: 0xc0000005
Fault offset: 0x003c0fd4
Faulting process id: 0xd8c
Faulting application start time: 0x01ce05989a2d74e6
Faulting application path: C:\Program Files\Microsoft Office\Office14\OUTLOOK.EXE
Faulting module path: C:\Program Files\Microsoft Office\Office14\wwlib.dll
Report Id: e1917ca6-718b-11e2-bde0-3cd92b767388
and then:
Log Name: Application
Source: Windows Error Reporting
Date: 8/02/2013 2:07:41 p.m.
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: Office4.<domain>.local
Description:
Fault bucket 2060472764, type 1
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: OUTLOOK.EXE
P2: 14.0.4760.1000
P3: 4ba8fefd
P4: wwlib.dll
P5: 14.0.5123.5000
P6: 4c646c1f
P7: c0000005
P8: 003c0fd4
P9:
P10:
Attached files:
C:\Users\<user>\AppData\Local\Temp\22325037.cvr
C:\Users\<user>\AppData\Local\Temp\LoadedBodyStream-22325037-0.out
C:\Users\<user>\AppData\Local\Temp\CVR67FC.tmp.cvr
C:\Users\<user>\AppData\Local\Temp\WERA7AA.tmp.WERInternalMetadata.xml
These files may be available here:
C:\Users\<user>\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_OUTLOOK.EXE_704efd4db55146549be8356e57ccfe8d2cbfab20_0b2100c2
Analysis symbol:
Rechecking for solution: 0
Report Id: e1917ca6-718b-11e2-bde0-3cd92b767388
Report Status: 0--------------------------------
Publisher 2007 from the previous version of Office is still installed, but that was removed too and made no difference.
Any insights as to what has gone wrong and how to fix it would be appreciated. Thank you.
Grant P.