We have a number of shared contact groups and for some reason, sometimes people are unable to search for people in that group. We have
tried to add it as an address book, but that does not help. Sometimes if we remove the contact group as a favorite and add it back, it works, but it will then stop working after a few weeks or days. At one point we tried to re-create the entire index
of the machine and while it did solve it, it was again temporary.
The only conclusion I have is that the contacts are in a top level folder, rather than a sub-folder (the contacts are in the circled area
of the attached image and not in a folder below that directory.
Any help is appreciated.
Thanks