Bizarre issue. When a user creates a ticket by way of an email, our ticketing system sends an automatic reply for confirmation. Recently it was discovered that when the email is received and the message is opened, the body of the message is blank. This is where is gets weird - the body of the message can be viewed in the new message notifier when in Outlook, when one replies to the message in Outlook, it can be fully viewed in OWA and on a mobile device. If the user simply opens the email
in Outlook to review, the message body is blank.
My initial reaction was obviously that it was client related (and I still believe this to be the case), but specific to AV at the local level. We run TrendMicro and McAfee, TM for our VM's, McAfee for our physical machines - both illustrate the same behavior.
I took this a little further and unchecked the check-boxes for the following Outlook options below:
"Reduce message size by removing format information not necessary..." &
"Remove extra line breaks in plain text messages"
Also tried to CleanView and removed unneeded OST files.
Results are the same. Anyone have any ideas?