i am a knowledgeable user who is using outlook for last 20 years. due to some unknown reason my normalemail.dotm is not saving new additions if we close outlook once. Till outlook is open - it shows the new entries and we can use them also.
i am using windows 7 and outlook 2010 on a dell inspiron machine.
have checked enough and as suggested tried a shortcut to check the properties of this file normalemail.dotm. i opened this file in word and changed on small style and saved. it saved.
but while writing emails if i save anything - it saves but for any reason if i closed outlook and re open outlook then that entry will disappear.
i have checked task manager also and my outlook is working ok as it closes normally.
any help will be appreciated.
amit dhingra