All,
Need help in executing a project.
My boss needs me to figure out how to execute a task which would help him in pulling out reports. Let me go out by starting off with the scenario, we can then move into the actual question.
Servers in a remote location keep alerting us regarding various issues and we need to respond to them, first by mail and then by remoting into it. Lets forget about the remote part for now.
The task is, SLA is an ambiguity and we need to get that on track, for which we want to measure the RESPONSE TIME of an employee in responding to an alert. The following list will provide you with the parameters we are looking at.
______________________________________
Shift
Employee Name
Source of alert:
Environment (not mentioned in email body/subject)
Alert type:
Number of alerts per type of alert:
Alerts responded to in 5 min | 15 min | 30 min| 1 hour| 2hour| 3hr| >3 hr
# alert responses compliant with SLA (will be defined after a week's data)
% SLA Compliance (will be defined after a week's data)
#Alerts with no responses
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We need this reported to be computed real time and have it exported as a .csv and saved it to a static location in a machine.
My question is, CAN WE HAVE THIS COMPLETED FROM CLIENT END USING OUTLOOK VBA? If so, please let me know where I should be starting off with.
Ravi ------ Sanity is a socially acceptable level of Insanity.