When attempting to print an email that contains many embedded html links (Avis Rentals, SouthWestern Airlines, etc.), Outlook 2010 has a pop-up that reads "Contacting the server for information" where it sits for at least 15 minutes. (I know this has been asked many times, but I've not found a solution.)
Details:
- This error occurs when running through my firewall, or having the firewall disabled, or the DMZ, or connected directly to our ISP.
- The time it takes for the Preview to appear is directly related to the number of links/images the email contains. The more links I remove from the code, the faster it downloads (by faster, I mean it goes from 15 minutes to 10 minutes.)
- Packet inspection shows Outlook (and Word, as they share an html engine), downloading the same links over and over.
- I have tried this on Windows 7 (64 and 32), and Windows XP (64 and 32), running Office 2010 with Exchange 2010. We did not have this problem until we installed Outlook 2010.
- Tried Office 2010 SP1, but did not fix the problem.
- Problem occurs to a lesser extent when tryng to forward the email - it takes about 2 minutes to forward.
- Word Trust Center logging and Outlook Troubleshoot logging does not show anything.
- Have tried Exchange Cached mode, disabling add-ins, having Outlook use html to connect to Exchange, Turning off Exchange to Outlook encryption, disabling Outlook Anywhere, removed all Add-ins, etc.
Are there any other suggestions? Is there an official fix?