I cannot get an e-mail mail merge using HTML Mail Format to work. I am using Outlook 2010 and Word 2010 on a Windows 7 Professional installation. I have searched through these forums and Microsoft support and tried all suggestions that I found--KB980681 did not work--error that it was not applicable for my computer. I have repaired Office, checked my registry entries, and rebooted numerous times.
I tried the mail merge on an Office 2003 installation and it worked as expected.
I checked my Event Viewer Application Log and found Outlook Event ID 27, The operation failed (really???, sorry my frustration is showing). The Event Log online help does not have any information for this event.
I do not have Front Page installed and Outlook is my default mail program. I would greatly appreciate any help as this will be an ongoing requirement and all PCs at my business will be using Office 2010 in the near future.
I am current on my updates, including Service Pack 1 for Office.
Thank you.