"Rules will only be run on items in mail folders"
I have a client that is trying to create rules in Outlook and she is the owner of a shared mailbox. Whenever she creates a rule for either one of the mailboxes she is also getting the "Rules will only be run on items in mail folders" error message and the rules will not run. Previous rules did run Monday, but stopped on Tuesday.
The user deleted the rules and attempted to recreate them, but received the same error message. I noted the previous posts, copied the questions and answered them. Hope this helps.
1. How were the rules created? Was it created from Outlook or OWA or any 3rd party tool?
Created in Outlook, not in OWA or a 3rd party application.
2. Are these rules server side rules or client side rules
They are created client side and saved server side. Exchange Server is 2010.
3. Are these rules set for public folders or folders under mailbox
Rules are on a mailbox that the user owns and on a separate mailbox that the user has owner control on.
4. Were these rules working before?
The rules worked on Monday 11/19/2012, but stopped working the next day. The last software updates were on 11/15/2012
I also ran a repair on MS Office and the error message still comes up.
