My Outlook 2010 has started to crash spontaneously. Sometimes this occurs when I am using the program, but it even occurs when the computer is unattended. It will just be gone when I return. There is no apparent direct cause or commonality to being able to recreate a particular situation that causes a crash. I have:
-run SFC
-run Outlook repair
-run Outlook with a new profile (after crash, I've gone back to my profile since that didn't fix the problem)
-tried disabling attachment previewer and turned on preview only in text mode
-turned off all add-ons (after crash, I've turned them back on since that didn't fix the problem)
-disabled all trusted publishers in the trust center
-run the inbox repair tool on my .pst files
-safe mode ran for a couple days without crashing, but I'm not positive that would solve the issue because sometimes the normal program runs that long between crashes.
I have debugger monitoring the program, and at the most recent crash, the following are the outputs for first chance and second chance dumps. Any help would be much appreciated. I simply can't think of any other debugging options short of uninstalling/reinstalling office from scratch, which I'm not confident would resolve the issue either.
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Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.
Loading Dump File [C:\Windows\Minidump\Outlook crashes\OUTLOOK__PID__4416__Date__02_15_2013__Time_07_59_58AM__982__Second_Chance_Exception_C0000005.dmp]
User Mini Dump File with Full Memory: Only application data is available
Comment: 'Dump created by DbgHost. Second_Chance_Exception_C0000005'
Symbol search path is: SRV*c:\users\jeffrey\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 7 Version 7601 (Service Pack 1) MP (2 procs) Free x86 compatible
Product: WinNt, suite: SingleUserTS
Machine Name:
Debug session time: Fri Feb 15 08:00:07.000 2013 (UTC - 6:00)
System Uptime: 0 days 17:12:51.916
Process Uptime: 0 days 0:06:31.000
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Loading unloaded module list
........
This dump file has an exception of interest stored in it.
The stored exception information can be accessed via .ecxr.
(1140.1c10): Access violation - code c0000005 (first/second chance not available)
eax=003cd210 ebx=00000000 ecx=06080000 edx=00010000 esi=0000ffff edi=00000000
eip=305e3143 esp=002fe3e4 ebp=002fe3f4 iopl=0 nv up ei pl nz ac po cy
cs=0023 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00010213
*** ERROR: Symbol file could not be found. Defaulted to export symbols for OUTLOOK.EXE -
OUTLOOK!OlkGetUIlangID+0x8eb2:
305e3143 66395459fe cmp word ptr [ecx+ebx*2-2],dx ds:002b:0607fffe=????
0:000> !analyze -v
*******************************************************************************
*
*
* Exception Analysis
*
*
*
*******************************************************************************
*** ERROR: Symbol file could not be found. Defaulted to export symbols for MSO.DLL -
*** ERROR: Symbol file could not be found. Defaulted to export symbols for MyPhoneExplorer_OutlookAddIn.dll -
*** ERROR: Symbol file could not be found. Defaulted to export symbols for msvbvm60.dll -
*** ERROR: Symbol file could not be found. Defaulted to export symbols for OLMAPI32.DLL -
*** ERROR: Symbol file could not be found. Defaulted to export symbols for MSPST32.DLL -
*** ERROR: Symbol file could not be found. Defaulted to export symbols for BCSAddin.dll -
*** ERROR: Symbol file could not be found. Defaulted to export symbols for X1OutlookRTIAddin.dll -
*** ERROR: Symbol file could not be found. Defaulted to export symbols for WWLIB.DLL -
FAULTING_IP:
OUTLOOK!OlkGetUIlangID+8eb2
305e3143 66395459fe cmp word ptr [ecx+ebx*2-2],dx
EXCEPTION_RECORD: ffffffff -- (.exr 0xffffffffffffffff)
ExceptionAddress: 305e3143 (OUTLOOK!OlkGetUIlangID+0x00008eb2)
ExceptionCode: c0000005 (Access violation)
ExceptionFlags: 00000000
NumberParameters: 2
Parameter[0]: 00000000
Parameter[1]: 0607fffe
Attempt to read from address 0607fffe
DEFAULT_BUCKET_ID: INVALID_POINTER_READ
PROCESS_NAME: OUTLOOK.EXE
ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
EXCEPTION_PARAMETER1: 00000000
EXCEPTION_PARAMETER2: 0607fffe
READ_ADDRESS: 0607fffe
FOLLOWUP_IP:
OUTLOOK!OlkGetUIlangID+8eb2
305e3143 66395459fe cmp word ptr [ecx+ebx*2-2],dx
MOD_LIST: <ANALYSIS/>
NTGLOBALFLAG: 0
APPLICATION_VERIFIER_FLAGS: 0
FAULTING_THREAD: 00001c10
PRIMARY_PROBLEM_CLASS: INVALID_POINTER_READ
BUGCHECK_STR: APPLICATION_FAULT_INVALID_POINTER_READ
LAST_CONTROL_TRANSFER: from 305e39f8 to 305e3143
STACK_TEXT:
WARNING: Stack unwind information not available. Following frames may be wrong.
002fe3f4 305e39f8 002fe44c 003c4240 080193c0 OUTLOOK!OlkGetUIlangID+0x8eb2
002fe444 5d5471b8 003cd02c 003c4240 003c42d8 OUTLOOK!OlkGetUIlangID+0x9767
002fe8ec 1100701c 080193c0 00000003 05eb4300 MSO!Ordinal1714+0x127b
002feb98 1100adb7 07ecdf20 002febfc 002ff50c MyPhoneExplorer_OutlookAddIn!DllCanUnloadNow+0x1f7a
002fec20 75583e75 07ecdf20 00000000 0000000a MyPhoneExplorer_OutlookAddIn!DllCanUnloadNow+0x5d15
002fec38 0c226ef5 07ecdfa4 0000001c 00000004 oleaut32!DispCallFunc+0x165
002ff594 0c219a7b 07ecdfa4 11002370 60030008 msvbvm60!_vbaAptOffset+0x68b
002ff5d4 0c219c2c 07ecdfa4 00000001 00000000 msvbvm60!BASIC_DISPINTERFACE_GetTypeInfo+0x2aa
002ff604 5d3414c2 07ecdfa4 00000001 5ce5fa78 msvbvm60!EVENT_SINK_Invoke+0x50
002ff648 5d162d65 00000001 002ff6a0 00000000 MSO!Ordinal3978+0x543
002ff674 5cc3491e 00418000 003c4240 00000000 MSO!Ordinal5051+0x551d8
002ff6b0 5cb9f8d2 00000001 003cd000 00000000 MSO!Ordinal2761+0x418
002ff724 30052664 0289d380 00000000 0d681463 MSO!Ordinal4621+0x644
002ff75c 3008518e 00000000 003cd000 30085148 OUTLOOK!GetAllocCounters+0x5fb55
002ff7a0 3005e3ac 00000000 00000000 30cac3d8 OUTLOOK!FFolderSupportsUnicode+0xb023
002ff7e0 3005e353 00000000 00000000 00000000 OUTLOOK!GetMsoInst+0x84fd
002ff808 2ff979d3 2ff90000 00000000 006046e7 OUTLOOK!GetMsoInst+0x84a4
002ff898 752233aa 7efde000 002ff8e4 778a9ef2 OUTLOOK+0x79d3
002ff8a4 778a9ef2 7efde000 7413793c 00000000 kernel32!BaseThreadInitThunk+0xe
002ff8e4 778a9ec5 2ff91f1c 7efde000 ffffffff ntdll!__RtlUserThreadStart+0x70
002ff8fc 00000000 2ff91f1c 7efde000 00000000 ntdll!_RtlUserThreadStart+0x1b
SYMBOL_STACK_INDEX: 0
SYMBOL_NAME: outlook!OlkGetUIlangID+8eb2
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: OUTLOOK
IMAGE_NAME: OUTLOOK.EXE
DEBUG_FLR_IMAGE_TIMESTAMP: 509b1020
STACK_COMMAND: dt ntdll!LdrpLastDllInitializer BaseDllName ; dt ntdll!LdrpFailureData ; ~0s; .ecxr ; kb
FAILURE_BUCKET_ID: INVALID_POINTER_READ_c0000005_OUTLOOK.EXE!OlkGetUIlangID
BUCKET_ID: APPLICATION_FAULT_INVALID_POINTER_READ_outlook!OlkGetUIlangID+8eb2
WATSON_IBUCKET: -928092152
WATSON_IBUCKETTABLE: 1
WATSON_STAGEONE_URL: http://watson.microsoft.com/StageOne/OUTLOOK_EXE/14_0_6131_5000/509b1020/OUTLOOK_EXE/14_0_6131_5000/509b1020/c0000005/00653143.htm?Retriage=1
Followup: MachineOwner
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Loading Dump File [C:\Windows\Minidump\Outlook crashes\OUTLOOK__PID__6340__Date__02_15_2013__Time_08_13_09AM__395__First chance exception 0XE0000002.dmp]
User Mini Dump File with Full Memory: Only application data is available
Comment: 'Dump created by DbgHost. First chance exception 0XE0000002'
Symbol search path is: SRV*c:\users\jeffrey\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 7 Version 7601 (Service Pack 1) MP (2 procs) Free x86 compatible
Product: WinNt, suite: SingleUserTS
Machine Name:
Debug session time: Fri Feb 15 08:13:18.000 2013 (UTC - 6:00)
System Uptime: 0 days 17:26:01.644
Process Uptime: 0 days 0:00:10.000
................................................................
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...
Loading unloaded module list
......
This dump file has an exception of interest stored in it.
The stored exception information can be accessed via .ecxr.
(18c4.1358): Unknown exception - code e0000002 (first/second chance not available)
eax=001444e8 ebx=0d1beee8 ecx=00000001 edx=00000000 esi=0d1beef4 edi=0d1befb0
eip=7532c41f esp=001444e8 ebp=00144538 iopl=0 nv up ei pl nz ac pe nc
cs=0023 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00000216
KERNELBASE!RaiseException+0x58:
7532c41f c9 leave
0:000> !analyze -v
*******************************************************************************
*
*
* Exception Analysis
*
*
*
*******************************************************************************
*** ERROR: Symbol file could not be found. Defaulted to export symbols for MSO.DLL -
*** ERROR: Symbol file could not be found. Defaulted to export symbols for WWLIB.DLL -
*** ERROR: Symbol file could not be found. Defaulted to export symbols for OUTLOOK.EXE -
*** ERROR: Symbol file could not be found. Defaulted to export symbols for OLMAPI32.DLL -
*** ERROR: Symbol file could not be found. Defaulted to export symbols for MSPST32.DLL -
*** ERROR: Symbol file could not be found. Defaulted to export symbols for BCSAddin.dll -
*** ERROR: Symbol file could not be found. Defaulted to export symbols for X1OutlookRTIAddin.dll -
FAULTING_IP:
KERNELBASE!RaiseException+58
7532c41f c9 leave
EXCEPTION_RECORD: ffffffff -- (.exr 0xffffffffffffffff)
ExceptionAddress: 7532c41f (KERNELBASE!RaiseException+0x00000058)
ExceptionCode: e0000002
ExceptionFlags: 00000000
NumberParameters: 1
Parameter[0]: 80004004
DEFAULT_BUCKET_ID: APPLICATION_FAULT
PROCESS_NAME: OUTLOOK.EXE
ERROR_CODE: (NTSTATUS) 0xe0000002 - <Unable to get error code text>
EXCEPTION_CODE: (NTSTATUS) 0xe0000002 - <Unable to get error code text>
EXCEPTION_PARAMETER1: 80004004
MOD_LIST: <ANALYSIS/>
NTGLOBALFLAG: 0
APPLICATION_VERIFIER_FLAGS: 0
FAULTING_THREAD: 00001358
PRIMARY_PROBLEM_CLASS: APPLICATION_FAULT
BUGCHECK_STR: APPLICATION_FAULT_APPLICATION_FAULT
LAST_CONTROL_TRANSFER: from 65051e1f to 7532c41f
STACK_TEXT:
00144538 65051e1f e0000002 00000000 00000001 KERNELBASE!RaiseException+0x58
00144550 6502ed1d 80004004 0d1beef4 0d1beee8 msxml6!MXRRaiseException+0x1e
001445a0 64fd717f 0d1beee8 00000000 00000000 msxml6!Reader::ParseElementN+0x355
001445b0 64fd70bb 3307bfcc 0d1beee8 0ed00c98 msxml6!Reader::ParseDocument+0x97
001445ec 64fd9dd3 3307bc0c 00144648 00144698 msxml6!Reader::Parse+0xb1
0014462c 64fd7d6b 0d1beee8 0000000d 00000000 msxml6!Reader::parse+0x162
0014467c 5ccca248 0d1beee8 0000000d 00000000 msxml6!SAXReader::parse+0x145
WARNING: Stack unwind information not available. Following frames may be wrong.
001446d8 5ccc99c0 0d414e50 00144a1c 00000000 MSO!Ordinal1333+0x6f5
00144958 5cc82299 339413a2 0d16fd80 0014619c MSO!Ordinal7834+0x269
001449c0 5cc81fe7 0d45b200 00000000 0d16fd90 MSO!Ordinal10212+0x2de
001449e0 560c8469 00144a1c 0d16fd90 0d45f100 MSO!Ordinal10212+0x2c
00144a34 560c7d99 00144a78 00000000 0d45a348 WWLIB!GetAllocCounters+0x21f31
00145ee0 560c403f 0014619c 0d45a348 038541b4 WWLIB!GetAllocCounters+0x21861
00146184 560c3a8f 0014619c 0d290ee0 0000001c WWLIB!GetAllocCounters+0x1db07
001461fc 560c241b 00000007 04210000 0014790c WWLIB!GetAllocCounters+0x1d557
001478f8 560c1c84 00000007 00000000 04210000 WWLIB!GetAllocCounters+0x1bee3
00147da0 560bc4a5 00147e58 00000000 00000000 WWLIB!GetAllocCounters+0x1b74c
0014a968 560a85f9 56090001 0014cf14 0014cf0c WWLIB!GetAllocCounters+0x15f6d
0014ae28 5609813a 00000003 0014ae54 00000000 WWLIB!GetAllocCounters+0x20c1
0014ce98 560953ba 0014cf14 00000001 0014cf0c WWLIB!DllGetClassObject+0x2ad5
0014f01c 56095684 2f3e0000 00000000 00000000 WWLIB!FMain+0x245
0014f034 2f5078e8 2f5079f8 2f624348 0014f064 WWLIB!DllGetClassObject+0x1f
0014f078 2f50783c 03a0b380 2f507720 339526bd OUTLOOK!FFolderSupportsUnicode+0x3d77d
0014f0b8 2f50724d 339526fd 00000001 03a0b380 OUTLOOK!FFolderSupportsUnicode+0x3d6d1
0014f0f8 2f503bd9 339524cd 00000000 03a0b39c OUTLOOK!FFolderSupportsUnicode+0x3d0e2
0014f2c8 2f503865 00000000 0cffffff 03a00000 OUTLOOK!FFolderSupportsUnicode+0x39a6e
0014f2dc 2f503722 03a0b39c 0cffffff 6a6a7964 OUTLOOK!FFolderSupportsUnicode+0x396fa
0014f94c 2f4bf8dc 00000000 0cffffff 33952fb5 OUTLOOK!FFolderSupportsUnicode+0x395b7
0014f9b0 2f4bf7c4 03a00060 0cffffff 00000000 OUTLOOK!FOutlookIsDeepSyncing+0xfd8a
0014f9d0 2f4ee8e9 33952c65 00000000 005c5c80 OUTLOOK!FOutlookIsDeepSyncing+0xfc72
0014fa60 2f4ee23e 008ec030 0014fa98 33952cc9 OUTLOOK!FFolderSupportsUnicode+0x2477e
0014facc 2f4d733c 008ec030 00000000 0bdd1340 OUTLOOK!FFolderSupportsUnicode+0x240d3
0014fbac 2f4d6c63 0000001e 00000000 0014fc14 OUTLOOK!FFolderSupportsUnicode+0xd1d1
0014fbbc 2f4afc8a 0062c000 33952a11 008e6d68 OUTLOOK!FFolderSupportsUnicode+0xcaf8
0014fc14 2f4afc14 0000000a 00000000 33952a6d OUTLOOK!FOutlookIsDeepSyncing+0x138
0014fc68 2f4d50a1 00000001 00000000 00000001 OUTLOOK!FOutlookIsDeepSyncing+0xc2
0014fc88 2f4ae3ac 00001076 00000000 300fc3d8 OUTLOOK!FFolderSupportsUnicode+0xaf36
0014fcc8 2f4ae353 00000000 00000000 00000000 OUTLOOK!GetMsoInst+0x84fd
0014fcf0 2f3e79d3 2f3e0000 00000000 003746e7 OUTLOOK!GetMsoInst+0x84a4
0014fd80 752233aa 7efde000 0014fdcc 778a9ef2 OUTLOOK+0x79d3
0014fd8c 778a9ef2 7efde000 743e5ce4 00000000 kernel32!BaseThreadInitThunk+0xe
0014fdcc 778a9ec5 2f3e1f1c 7efde000 ffffffff ntdll!__RtlUserThreadStart+0x70
0014fde4 00000000 2f3e1f1c 7efde000 00000000 ntdll!_RtlUserThreadStart+0x1b
FOLLOWUP_IP:
msxml6!MXRRaiseException+1e
65051e1f 5d pop ebp
SYMBOL_STACK_INDEX: 1
SYMBOL_NAME: msxml6!MXRRaiseException+1e
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: msxml6
IMAGE_NAME: msxml6.dll
DEBUG_FLR_IMAGE_TIMESTAMP: 5091ff29
STACK_COMMAND: dt ntdll!LdrpLastDllInitializer BaseDllName ; dt ntdll!LdrpFailureData ; ~0s; .ecxr ; kb
FAILURE_BUCKET_ID: APPLICATION_FAULT_e0000002_msxml6.dll!MXRRaiseException
BUCKET_ID: APPLICATION_FAULT_APPLICATION_FAULT_msxml6!MXRRaiseException+1e
WATSON_IBUCKET: -883189142
WATSON_IBUCKETTABLE: 1
WATSON_STAGEONE_URL: http://watson.microsoft.com/StageOne/OUTLOOK_EXE/14_0_6131_5000/509b1020/KERNELBASE_dll/6_1_7601_18015/50b83c8a/e0000002/0000c41f.htm?Retriage=1
Followup: MachineOwner
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