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Contact Info Fields Not Populated in Inbox

We have a user who has entered data in the Billing Information field in each of her Outlook contacts.

Next, she used the Customize Current View tool to add the Billing Information field as a column in her Inbox display. 

However, when emails come in from persons in her contact list, the Billing Information column remains blank, even though that field HAS data entered in the contact.

Any ideas why this field remains blank, and what can be done such that the data defined for that field in each contact will display in the corresponding column in her Inbox?


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