Hi,
I have a problem where BCM 2010 crashes when creating the first communcation history item.
This is reproducable every time. I create a new database, create a business contact, save the contact, re-open the contact and create a business note, save the business note and then when I save the contact Outlook crashes with the following:
Problem signature:
Problem Event Name: APPCRASH
Application Name: OUTLOOK.EXE
Application Version: 14.0.4734.1000
Application Timestamp: 4b58fdfa
Fault Module Name: ntdll.dll
Fault Module Version: 6.1.7600.16385
Fault Module Timestamp: 4a5bdadb
Exception Code: c0000005
Exception Offset: 0002fc47
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 2057
Additional information about the problem:
LCID: 1033
skulcid: 1033
After restarting, everything is fine, except that when I go to the communication history it is blank, however if I click on view and change the view, it re-appears. This is not an acceptable solution as the communication history is heavily used and I can't get everyone to change the view everytime the want to see the communication history.
Any advice?
Thanks
EDIT:
And here is the BCM log:
[V] [20:29:16.3111184]Iris.Mapi.MessageStore: MAPIException: hresult=0xffffffff8004010f, message:[V] [20:29:16.3111184]Iris.Mapi.MessageStore:
[V] [20:29:16.3121184]Iris.Mapi.MessageStore: at Microsoft.BusinessSolutions.eCRM.Mapi.MessageStore.MapiProp.OpenProperty(PropTag OpenPropTag, Type InterfaceType, IMAPIProp_OpenProperty_Flags flags)
at Microsoft.Interop.Mapi.MAPIPropImpl<IMessage,Microsoft::Interop::Mapi::IMessage>.OpenPropertyManaged(MAPIPropImpl<IMessage\,Microsoft::Interop::Mapi::IMessage>* , UInt32 ulPropTag, _GUID* lpiid, UInt32 ulInterfaceOptions, UInt32 ulFlags, IUnknown** lppUnk)
[V] [20:29:16.3121184]Iris.Mapi.MessageStore: MAPIException: hresult=0xffffffff8004010f, message:
[V] [20:29:16.3121184]Iris.Mapi.MessageStore:
[V] [20:29:16.3121184]Iris.Mapi.MessageStore: at Microsoft.BusinessSolutions.eCRM.Mapi.MessageStore.MapiProp.OpenProperty(PropTag OpenPropTag, Type InterfaceType, IMAPIProp_OpenProperty_Flags flags)
at Microsoft.Interop.Mapi.MAPIPropImpl<IMessage,Microsoft::Interop::Mapi::IMessage>.OpenPropertyManaged(MAPIPropImpl<IMessage\,Microsoft::Interop::Mapi::IMessage>* , UInt32 ulPropTag, _GUID* lpiid, UInt32 ulInterfaceOptions, UInt32 ulFlags, IUnknown** lppUnk)
[V] [20:29:16.3131185]Iris.Mapi.MessageStore: MAPIException: hresult=0xffffffff8004010f, message:
[V] [20:29:16.3131185]Iris.Mapi.MessageStore:
[V] [20:29:16.3131185]Iris.Mapi.MessageStore: at Microsoft.BusinessSolutions.eCRM.Mapi.MessageStore.MapiProp.OpenProperty(PropTag OpenPropTag, Type InterfaceType, IMAPIProp_OpenProperty_Flags flags)
at Microsoft.Interop.Mapi.MAPIPropImpl<IMessage,Microsoft::Interop::Mapi::IMessage>.OpenPropertyManaged(MAPIPropImpl<IMessage\,Microsoft::Interop::Mapi::IMessage>* , UInt32 ulPropTag, _GUID* lpiid, UInt32 ulInterfaceOptions, UInt32 ulFlags, IUnknown** lppUnk)
[V] [20:29:16.3131185]Iris.Mapi.MessageStore: MAPIException: hresult=0xffffffff8004010f, message:
[V] [20:29:16.3131185]Iris.Mapi.MessageStore:
[V] [20:29:16.3141185]Iris.Mapi.MessageStore: at Microsoft.BusinessSolutions.eCRM.Mapi.MessageStore.MapiProp.OpenProperty(PropTag OpenPropTag, Type InterfaceType, IMAPIProp_OpenProperty_Flags flags)
at Microsoft.Interop.Mapi.MAPIPropImpl<IMessage,Microsoft::Interop::Mapi::IMessage>.OpenPropertyManaged(MAPIPropImpl<IMessage\,Microsoft::Interop::Mapi::IMessage>* , UInt32 ulPropTag, _GUID* lpiid, UInt32 ulInterfaceOptions, UInt32 ulFlags, IUnknown** lppUnk)
[V] [20:29:16.3141185]Iris.Mapi.MessageStore: MAPIException: hresult=0xffffffff8004010f, message:
[V] [20:29:16.3141185]Iris.Mapi.MessageStore:
[V] [20:29:16.3141185]Iris.Mapi.MessageStore: at Microsoft.BusinessSolutions.eCRM.Mapi.MessageStore.MapiProp.OpenProperty(PropTag OpenPropTag, Type InterfaceType, IMAPIProp_OpenProperty_Flags flags)
at Microsoft.Interop.Mapi.MAPIPropImpl<IMessage,Microsoft::Interop::Mapi::IMessage>.OpenPropertyManaged(MAPIPropImpl<IMessage\,Microsoft::Interop::Mapi::IMessage>* , UInt32 ulPropTag, _GUID* lpiid, UInt32 ulInterfaceOptions, UInt32 ulFlags, IUnknown** lppUnk)
[V] [20:29:16.3151186]Iris.Mapi.MessageStore: MAPIException: hresult=0xffffffff8004010f, message:
[V] [20:29:16.3151186]Iris.Mapi.MessageStore:
[V] [20:29:16.3151186]Iris.Mapi.MessageStore: at Microsoft.BusinessSolutions.eCRM.Mapi.MessageStore.MapiProp.OpenProperty(PropTag OpenPropTag, Type InterfaceType, IMAPIProp_OpenProperty_Flags flags)
at Microsoft.Interop.Mapi.MAPIPropImpl<IMessage,Microsoft::Interop::Mapi::IMessage>.OpenPropertyManaged(MAPIPropImpl<IMessage\,Microsoft::Interop::Mapi::IMessage>* , UInt32 ulPropTag, _GUID* lpiid, UInt32 ulInterfaceOptions, UInt32 ulFlags, IUnknown** lppUnk)
[V] [20:29:16.3151186]Iris.Mapi.MessageStore: MAPIException: hresult=0xffffffff8004010f, message:
[V] [20:29:16.3151186]Iris.Mapi.MessageStore:
[V] [20:29:16.3161187]Iris.Mapi.MessageStore: at Microsoft.BusinessSolutions.eCRM.Mapi.MessageStore.MapiProp.OpenProperty(PropTag OpenPropTag, Type InterfaceType, IMAPIProp_OpenProperty_Flags flags)
at Microsoft.Interop.Mapi.MAPIPropImpl<IMessage,Microsoft::Interop::Mapi::IMessage>.OpenPropertyManaged(MAPIPropImpl<IMessage\,Microsoft::Interop::Mapi::IMessage>* , UInt32 ulPropTag, _GUID* lpiid, UInt32 ulInterfaceOptions, UInt32 ulFlags, IUnknown** lppUnk)
[V] [20:29:16.3161187]Iris.Mapi.MessageStore: MAPIException: hresult=0xffffffff8004010f, message:
[V] [20:29:16.3161187]Iris.Mapi.MessageStore:
[V] [20:29:16.3161187]Iris.Mapi.MessageStore: at Microsoft.BusinessSolutions.eCRM.Mapi.MessageStore.MapiProp.OpenProperty(PropTag OpenPropTag, Type InterfaceType, IMAPIProp_OpenProperty_Flags flags)
at Microsoft.Interop.Mapi.MAPIPropImpl<IMessage,Microsoft::Interop::Mapi::IMessage>.OpenPropertyManaged(MAPIPropImpl<IMessage\,Microsoft::Interop::Mapi::IMessage>* , UInt32 ulPropTag, _GUID* lpiid, UInt32 ulInterfaceOptions, UInt32 ulFlags, IUnknown** lppUnk)
[V] [20:29:16.3171187]Iris.Mapi.MessageStore: MAPIException: hresult=0xffffffff8004010f, message:
[V] [20:29:16.3171187]Iris.Mapi.MessageStore:
[V] [20:29:16.3171187]Iris.Mapi.MessageStore: at Microsoft.BusinessSolutions.eCRM.Mapi.MessageStore.MapiProp.OpenProperty(PropTag OpenPropTag, Type InterfaceType, IMAPIProp_OpenProperty_Flags flags)
at Microsoft.Interop.Mapi.MAPIPropImpl<IMessage,Microsoft::Interop::Mapi::IMessage>.OpenPropertyManaged(MAPIPropImpl<IMessage\,Microsoft::Interop::Mapi::IMessage>* , UInt32 ulPropTag, _GUID* lpiid, UInt32 ulInterfaceOptions, UInt32 ulFlags, IUnknown** lppUnk)
[V] [20:29:16.3171187]Iris.Mapi.MessageStore: MAPIException: hresult=0xffffffff8004010f, message:
[V] [20:29:16.3171187]Iris.Mapi.MessageStore:
[V] [20:29:16.3171187]Iris.Mapi.MessageStore: at Microsoft.BusinessSolutions.eCRM.Mapi.MessageStore.MapiProp.OpenProperty(PropTag OpenPropTag, Type InterfaceType, IMAPIProp_OpenProperty_Flags flags)
at Microsoft.Interop.Mapi.MAPIPropImpl<IMessage,Microsoft::Interop::Mapi::IMessage>.OpenPropertyManaged(MAPIPropImpl<IMessage\,Microsoft::Interop::Mapi::IMessage>* , UInt32 ulPropTag, _GUID* lpiid, UInt32 ulInterfaceOptions, UInt32 ulFlags, IUnknown** lppUnk)
[V] [20:29:16.3181188]Iris.Mapi.MessageStore: MAPIException: hresult=0xffffffff8004010f, message:
[V] [20:29:16.3181188]Iris.Mapi.MessageStore:
[V] [20:29:16.3181188]Iris.Mapi.MessageStore: at Microsoft.BusinessSolutions.eCRM.Mapi.MessageStore.MapiProp.OpenProperty(PropTag OpenPropTag, Type InterfaceType, IMAPIProp_OpenProperty_Flags flags)
at Microsoft.Interop.Mapi.MAPIPropImpl<IMessage,Microsoft::Interop::Mapi::IMessage>.OpenPropertyManaged(MAPIPropImpl<IMessage\,Microsoft::Interop::Mapi::IMessage>* , UInt32 ulPropTag, _GUID* lpiid, UInt32 ulInterfaceOptions, UInt32 ulFlags, IUnknown** lppUnk)
[V] [20:29:16.3181188]Iris.Mapi.MessageStore: MAPIException: hresult=0xffffffff8004010f, message:
[V] [20:29:16.3191188]Iris.Mapi.MessageStore:
[V] [20:29:16.3191188]Iris.Mapi.MessageStore: at Microsoft.BusinessSolutions.eCRM.Mapi.MessageStore.MapiProp.OpenProperty(PropTag OpenPropTag, Type InterfaceType, IMAPIProp_OpenProperty_Flags flags)
at Microsoft.Interop.Mapi.MAPIPropImpl<IMessage,Microsoft::Interop::Mapi::IMessage>.OpenPropertyManaged(MAPIPropImpl<IMessage\,Microsoft::Interop::Mapi::IMessage>* , UInt32 ulPropTag, _GUID* lpiid, UInt32 ulInterfaceOptions, UInt32 ulFlags, IUnknown** lppUnk)
[E] [20:29:17.9712133]BCMRes: Text:Unable to compute the value of property ID 112.
[E] [20:29:17.9722134]BCMRes: Unable to compute the value of property ID 112.
[E] [20:29:17.9722134]BCMRes: at Microsoft.BusinessSolutions.eCRM.BusinessLayer.QueryEngine.ValidateColumnForSort(PropTag tag, Int32 index)
at Microsoft.BusinessSolutions.eCRM.BusinessLayer.QueryEngine.BuildSortOrderString(SortOrderSet SortCriteria)
at Microsoft.BusinessSolutions.eCRM.BusinessLayer.QueryEngine.ValidateSortOrder(SortOrderSet SortCriteria)
at Microsoft.BusinessSolutions.eCRM.BusinessLayer.QueryEngine.set_SortOrder(SortOrderSet value)
at Microsoft.BusinessSolutions.eCRM.Mapi.MessageStore.MapiTable.SortTable(SortOrderSet SortCriteria, IMAPITable_Mode_Flags Flags)