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Multiple copies of email sent

User facing issue with outlook( Multiple emails being sent ) we have tried the below troubleshooting steps stills the same issue persists, hence request you to help out to resolve the problem

Troubleshooting steps.

  1. Checked if user has created any rules and found that there is no rules created.
  2. Tried reconfiguring the outlook still same issue persists.
  3. Configured the outlook in different system same issue persist.
  4. Disabled antivirus and then tested same issue persists.

Kindly Note that when user send email from OWA there is no duplicate mails created and only one mail will be sent

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